Frequently Asked Questions About CPAP Therapy & Sleep Apnea Solutions in Tempe, AZ
I'm new to CPAP—how do I get started?
Simply contact us with your prescription or have your provider send it over. Our team will walk you through setup, mask fitting, and insurance steps to make the process smooth and stress-free.
What insurance plans do you accept?
We accept Medicare and most major private insurance plans. We verify your coverage, file the paperwork, and handle billing so you can focus on your health.
How quickly can I get my CPAP setup?
In most cases, we complete your setup within 72 hours of receiving a referral. We prioritize fast access to ensure effective therapy begins without delay.
How often can I get new CPAP supplies?
Most insurance plans allow resupply every 90 days. We track your eligibility and automatically ship supplies when you’re due, so you never run out.
Can you help with mask fitting?
Yes. Our in-office experts provide one-on-one mask fittings with over 50 mask options to choose from, helping you find the most comfortable and effective fit.
Do I need a prescription for CPAP supplies?
Yes, a current prescription is required for all CPAP, BiPAP, and related supplies. Most prescriptions are valid for 1 year unless otherwise noted by your provider.
Can I come in for a mask refit?
Absolutely. If your mask is uncomfortable or no longer sealing properly, we offer in-person refits to ensure better therapy results.
Do you offer help with compliance tracking?
Yes. Our compliance program includes usage reports, coaching, and insurance support to help you meet Medicare requirements.
Can I pay for CPAP supplies without insurance?
Yes, we offer cash-pay options like the Monthly CPAP Club, starting at $25/month, with no insurance needed. HSA/FSA payments are accepted. Contact us at [email protected] for details.
What should I do if my CPAP machine isn’t working?
Contact our Tempe team at 480-347-9190 or [email protected] to schedule a troubleshooting session or repair. We also offer loaner machines if needed.
How can I join the Monthly CPAP Club?
Visit monthlcpapclub.com to enroll in our $25/month subscription for CPAP supplies without insurance hassles. HSA/FSA accepted; cancel anytime after 90 days.
What does it mean to be compliant?
Compliance means using your CPAP machine at least 4 hours per night for 70% of the nights in a 30-day period. That’s 21 out of 30 nights with at least 4 hours of usage. Using your machine for even a few seconds less than 4 hours will count as non-compliant. Most insurance plans require compliance within the first 90 days of therapy.
Why it matters: If you're not compliant, your insurance may stop covering your equipment. At Fairway Medical, we support you with mask refits, machine education, and usage coaching to help you meet your goals and stay covered.
If you remain non-compliant, your options may include paying out-of-pocket, returning the machine, or completing another sleep study.