Fairway Medical Policies

Effective Date: July 3, 2025

TG Oxygen, LLC DBA Fairway Medical (“Fairway Medical”, “we”, “our”, or “us”) is an Accredited Durable Medical Equipment (DME) Provider serving Arizona, committed to compliance, patient safety, and continuity of care. Below are our policies governing the use of our services, including our website, text messaging program, and DME services such as continuous positive airway pressure (CPAP) devices and oxygen therapy equipment. Hover over each policy title to view its details.

Text Message Privacy Notice

Effective Date: August 1, 2020

This Text Message Privacy Notice describes how Fairway Medical collects, uses, retains, and shares personal information through our text messaging program (the “Platform”) in the United States. This notice applies to our text messaging activities only and is intended for the U.S. market.

1. Scope

When does this Privacy Notice apply?

This notice applies to personal information collected through our text messaging program, including online forms, subscriptions, or interactions with hyperlinks in text messages.

When does this Privacy Notice not apply?

This notice does not apply to other data processing by Fairway Medical or to third-party websites linked from our Platform. We encourage you to review third-party privacy policies.

2. Personal Information We Collect, Use, Retain, and Share

We collect personal information that identifies or could be linked to you, such as identifiers (name, phone number, email) and sensitive data (location, payment details). We retain information based on legal requirements, litigation needs, statutes of limitations, and industry best practices, deleting it when no longer necessary.

A. Information You Provide

Registering for the Platform: We collect name, phone number, email, mailing address, real-time location, age, and payment card details to set up accounts and communicate about the Platform.
Using the Platform: We collect identifiers, auditory/visual information (e.g., video calls), location, and messages to facilitate Platform use.
Requesting Information: We collect name, email, phone number, and request details to respond to inquiries.
Email Subscriptions: We collect email and contact preferences for newsletters, with an option to unsubscribe.
Website Chat: We collect name and disclosed information to provide customer service.
Text Subscriptions: We collect device ID and IP address to send texts about CPAP prescriptions and supplies.

Note: Provide only relevant information; avoid sharing sensitive data like Social Security numbers.

B. Information Collected Automatically

We use cookies, web beacons, and HTML5 local storage to collect device, usage, and location data to enhance user experience, conduct analytics, and prevent fraud. You can disable cookies, but this may limit functionality.

Google Analytics: Aggregated data for performance analysis (Google’s privacy policy).
Web Beacons: Track email and ad interactions in aggregate.
Embedded Links: Monitor link usage to improve services.
HTML5 Local Storage: Stores usage data locally for functionality.

3. How We Share Your Information

We do not sell or share your information for marketing. We share it:

Within Fairway Medical for business purposes.
With service providers for Platform operations.
During corporate reorganizations or legal proceedings.
With your consent for specific purposes.

4. Your Choices

Opt out of texts by texting “STOP” or contacting us. Opt out of marketing emails via the “unsubscribe” link.

5. Consumer Rights

Arizona residents can contact us at (480) 347-9190 to inquire about data handling, per the Arizona Consumer Fraud Act.

6. Do Not Track

We do not respond to Do Not Track signals, as there is no industry consensus (more info).

7. Security

We use secure servers and firewalls, but no system is 100% secure.

8. Age Restriction

The Platform is not for individuals under 18. We delete any collected data from minors.

9. Changes to This Notice

Changes are posted here, with notifications for material changes.

10. US Market Only

This notice applies to U.S. users; data may be processed in the U.S.

11. Contact Us

Privacy Policy

Effective Date: July 3, 2025

This Privacy Policy outlines how Fairway Medical collects, uses, shares, and protects personal information across our services, including website, customer support, and DME provision.

1. Scope

Applies to information collected via our website, phone, email, in-person, and patient intake forms. It does not cover third-party websites or HIPAA-protected data (see HIPAA Notice).

2. Personal Information

A. Information You Provide

Patient Registration: Name, phone, email, address, date of birth, insurance, and payment details for DME orders.
Customer Service: Name, email, phone, and inquiry details for support.
Email Subscriptions: Email and preferences for newsletters.
Website Chat: Name and disclosed information for customer service.
In-Person: Identifiers and medical information for DME delivery.

B. Information Collected Automatically

We use cookies, web beacons, and HTML5 to collect device, IP, and browsing data for analytics and fraud prevention.

C. Sharing

We share information internally, with service providers, healthcare partners (per HIPAA), for legal purposes, or with consent.

3. Your Choices

Opt out of emails, adjust cookie settings, or request data review/deletion.

4. Consumer Rights

5. Do Not Track

We do not respond to Do Not Track signals.

6. Security

We use encryption and firewalls, but no system is fully secure.

7. Age Restrictions

No services for those under 18.

8. HIPAA Compliance

We comply with HIPAA for protected health information.

9. Changes

Updates posted here with notifications for material changes.

10. US Market Only

Data may be processed in the U.S.

11. Contact Us

HIPAA Notice of Privacy Practices

Effective Date: July 3, 2025

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This notice explains how we use, disclose, and protect your Protected Health Information (PHI).

1. How We Use and Disclose PHI

Treatment: Share with healthcare providers for CPAP or oxygen therapy.
Payment: Bill insurance or Medicare with diagnosis details.
Healthcare Operations: Evaluate staff, improve services, and conduct audits.
Required by Law: Disclose for court orders or public health reporting.
Public Health/Safety: Prevent disease or protect safety.
Decedents: Share with coroners or funeral directors.
Organ Donation: Support organ or tissue donation.
Research: Use for approved research with privacy safeguards.
Government Functions: Disclose for military or national security.
Workers’ Compensation: Comply with related laws.
Other Uses: Require your written authorization, revocable at any time.

2. Your Rights

Request restrictions on PHI use.
Access or copy your PHI.
Request amendments to your record.
Choose communication methods.
Receive an accounting of disclosures.
Revoke authorizations.
Obtain a copy of this notice.

3. Filing a Complaint

Contact our Privacy Officer or HHS Office for Civil Rights. No retaliation for complaints.

4. Our Responsibilities

Maintain PHI privacy, notify of breaches, and follow this notice.

5. Patient Rights and Responsibilities

Rights include refusing equipment, receiving clear instructions, and respectful treatment. Responsibilities include providing accurate information and following equipment instructions.

6. Changes

Updates posted on our website or at our facility.

7. Contact Us

Contact our Privacy Officer at (480) 347-9190 or [email protected].

Terms of Service

Effective Date: July 3, 2025

These Terms of Service govern your use of our website and DME services.

1. Use of Services

You must be 18+, provide accurate information, and use services lawfully.

2. Account Registration

Maintain account security and notify us of unauthorized use.

3. Equipment Rental and Purchase

Rentals are monthly, purchases are non-refundable unless defective. Follow maintenance instructions and return rented equipment in good condition.

4. Privacy

We protect your data per our Privacy Policy and HIPAA Notice.

5. Intellectual Property

Our content is protected; use manuals for personal use only.

6. Warranties and Liability

Services are “as is”; we’re not liable for misuse damages.

7. Indemnification

You indemnify us for claims from your misuse or violations.

8. Termination

We may suspend services for violations; return equipment promptly.

9. Governing Law

Arizona law applies; disputes resolved via arbitration in Tempe.

10. Amendments

Updates posted with notice for material changes.

11. Acceptable Use

No unlawful or harmful use, including equipment misuse.

12. Equipment Use

Use DME as instructed; we’re not liable for improper use.

13. Contact Us

Medicare Supplier Standards

Effective Date: July 3, 2025

We adhere to the 29 Medicare Supplier Standards in 42 CFR 424.57(c).

Standard	Description	Compliance
1	Comply with federal/state laws	Maintain Arizona licenses, displayed at facility
2	Accurate supplier application	Ensure accurate CMS-855S forms
3	Maintain physical facility	Facility at 939 S 48th St meets requirements

For full details, see CMS DMEPOS Supplier Standards.

Contact Us

Emergency Preparedness Plan

Effective Date: July 3, 2025

Our Emergency Preparedness Plan ensures care during disasters like wildfires or power outages.

1. Risk Assessment

Identifies risks like heatwaves, wildfires, and power outages.

2. Emergency Plan

Telephone Tree: Manager initiates staff communication.
Patient Classification: High (no delay), Moderate (24–48 hours), Low (72–96 hours).
High-Risk Patients: Notify fire department/power company; arrange transport if needed.
Staff Safety: Stay safe if roads/communications are down.
Post-Disaster: Evaluate plan within two weeks.

3. Policies and Procedures

Backup power, inventory management, and collaboration with authorities.

4. Communication Plan

Use phone, email, radio, or social media for staff and patient updates.

5. Training and Testing

Annual staff training and biannual drills.

6. Patient Care

Provide backup supplies and emergency instructions.

7. Documentation

Maintain secure records of plans and actions.

8. Cybersecurity

Secure data backups and redundant systems.

9. Emergency Contacts

Organization	Address	Phone
Red Cross	4747 N 22nd St #100, Phoenix, AZ	(602) 336-6660

10. Compliance

Meets CMS Emergency Preparedness Rule.

11. Contact Us

Fairway Medical
939 S 48th St, #210, Tempe, AZ 85281
Phone: (480) 347-9190 • Fax: (877) 620-9804
Email: [email protected]